Rustic Rejuvenation Spa

Appointments: - Rustic Rejuvenation is a BY APPOINTMENT ONLY facility. Walk in’s are NOT accepted. •Non-refundable appointment retainer & Card on File - When scheduling any appointment, a non-refundable deposit will be required to secure your chosen appointment time. -Clients will also be required to have a card on file, this makes deposits and any fees much easier for both parties! •Cancellation & Rescheduling: - Canceling or rescheduling appointments must be made at least 48 hours prior to the scheduled appointment time to avoid fees. - A 50% (of the booked service) fee will be applied to the card on file for canceling or rescheduling less than 48 hours to your scheduled appointment time. •No Shows: - No shows will result in a $50 fee or a fee for 50% of the scheduled service, which ever is greater. - No shows for a second time will result in a fee equivalent to 100% of the scheduled service. - No shows for a third time will result in a fee of 100% of the service, as well as no longer be able to book with Rustic Rejuvenation. •Running late: - I have a 15 minute grace period. After 5 minutes an attempt will be made to contact the client. - Anything after the 15 minutes will result in the cancellation of the appointment, as well as the deposit being forfeited and a fee equivalent to 100% of the service will be applied to the card on file. Forms: - Any forms that are received after booking an appointment MUST be filled out as accurately and correctly as possible before you arrive to your appointment. •Children: - Please DO NOT bring small children to your appointment, as they will not be allowed in the treatment room. - Upon arrival with children, you will be asked to reschedule your appointment. - This policy is to ensure that you as a client are getting the best possible experience with your appointment. This also ensures the safety of the client, child, and myself. •Health & Safety Policy: - If you are feeling ill, experiencing a fever, vomiting, diarrhea, or have symptoms of a contagious illness, please contact me as soon as possible to reschedule your appointment. - If you have been diagnosed with or recently exposed to a contagious illness, please wait until you are no longer contagious before attending your appointment. - Please inform me before your appointment if you have any allergies, skin sensitivities, medical conditions, injuries, or are taking medications that may affect your service. - If you have an open wound, active infection, contagious skin condition, or any condition that could compromise the safety of the service, your appointment may need to be postponed until it is safe to proceed. - Clients are expected to follow all health and safety guidelines while in the spa. Any behavior that creates an unsafe or unsanitary environment may result in the service being discontinued. - The service provider reserves the right to refuse or discontinue any service if doing so is necessary to protect the health, safety, or well-being of the client, other guests, or staff. These policies are not here to make life harder, but to make sure you are getting the most of your time and hard earned money! These policies help ensure a fair, efficient, and positive experience for every client. Your experience and satisfaction is very important!! Thank you for your understanding and cooperation.